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your questions

Find answers to commonly asked questions below. If you
still can’t find your answer, please contact our support
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Get answers for all your questions

Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month basis. You can cancel your plan anytime – hassle free.


How long is your turn-around time?

Our turn-around time depends on project and number of revisions. Usually it’s between 24 – 48 hours for most projects. More complex design project such as a website/app, landing page, pitch decks, and multi-page booklets will require more time.


I run multiple businesses. Can I use 1 account?

Yes. We understand entrepreneurs nowaday are often busy bees and run multiple businesses/brands at once. As a matter of fact, we built our online software to be easy and intuitive for you to create and manage design project for multiple businesses and brands.


Do I own the rights to all my designs?

You own all rights and licenses to all designs created for you. If we use stock photos, you will also be granted license for that photo. However, materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design.


How many hours a month will my team work on my projects?

We don’t work via hour or bill hour. When we promise “Unlimited” we do mean it. The number of hours we work per month depends on how many projects you submit and how responsive you are with feedback.


Are you able to completely design iOS/Android Apps?

Yes, we can completely design a iOS/android app. Projects of this scale will take time and require extensive reviews, revisions, and approvals for each page.


Do you make canceling difficult?

No. You don’t have to write us a letter, jump through a hoop of fire, or go through 15 pages to find the cancel button. Simply tell your project manager or email us at support@penji.co. The only question we ask if “What could we have done better to keep you?”


If I refer customers to you, do I get something?

If you’re an existing customer and want to refer your friends to us, your friend will get a discount and you will receive a percentage of their recurring payment. Send us enough referral, and you get our service for FREE and also make a little bit of cash on the side.
Naturally, we also have an affiliate program should you be interested.


How many unique T-shirt designs can you do per month?

We can design anywhere from 20 – 30 T-shirt designs per month, assuming you’re responsive with feedback and approve quickly. If each design has variations or they’re Scalable designs, then we can easily do 50 – 100 unique T-shirt designs, assuming each variation is a unique design.


If I refer customers to you, do I get something?

If you’re an existing customer and want to refer your friends to us, your friend will get a discount and you will receive a percentage of their recurring payment. Send us enough referral, and you get our service for FREE and also make a little bit of cash on the side.
Naturally, we also have an affiliate program should you be interested.


Do you make canceling difficult?

No. You don’t have to write us a letter, jump through a hoop of fire, or go through 15 pages to find the cancel button. Simply tell your project manager or email us at support@penji.co. The only question we ask if “What could we have done better to keep you?”


Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month basis. You can cancel your plan anytime – hassle free.


Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month basis. You can cancel your plan anytime – hassle free.


Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


Are you able to completely design iOS/Android Apps?

Yes, we can completely design a iOS/android app. Projects of this scale will take time and require extensive reviews, revisions, and approvals for each page.


How many hours a month will my team work on my projects?

We don’t work via hour or bill hour. When we promise “Unlimited” we do mean it. The number of hours we work per month depends on how many projects you submit and how responsive you are with feedback.


Do I own the rights to all my designs?

You own all rights and licenses to all designs created for you. If we use stock photos, you will also be granted license for that photo. However, materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design.


I run multiple businesses. Can I use 1 account?

Yes. We understand entrepreneurs nowaday are often busy bees and run multiple businesses/brands at once. As a matter of fact, we built our online software to be easy and intuitive for you to create and manage design project for multiple businesses and brands.


How long is your turn-around time?

Our turn-around time depends on project and number of revisions. Usually it’s between 24 – 48 hours for most projects. More complex design project such as a website/app, landing page, pitch decks, and multi-page booklets will require more time.


Have you ever worked with Merch by Amazon before?

Of course. A lot of our Print on demand customers are a part of Merch by Amazon community. We’re quite knowledgeable with both the community, Amazon, and the specific requirements for design.


How many unique T-shirt designs can you do per month?

We can design anywhere from 20 – 30 T-shirt designs per month, assuming you’re responsive with feedback and approve quickly. If each design has variations or they’re Scalable designs, then we can easily do 50 – 100 unique T-shirt designs, assuming each variation is a unique design.


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