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your questions

Find answers to commonly asked questions below. If you
still can’t find your answer, please contact our support
team for help.

Get answers for all your questions

Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle free.


How long is your turnaround time?

Our turn-around time depends on project and number of revisions. Usually it’s between 24 – 48 hours for most projects. More complex design project such as a website/app, landing page, pitch decks, and multi-page booklets will require more time.


I run multiple businesses. Can I use 1 account?

Yes, as a matter of fact, we built our online software to be easy and intuitive for you to create and manage design project for multiple businesses and brands. You can use Penji for yourself, your other businesses, or even your customers.


Do I own the rights to all my designs?

You own all rights and licenses to all designs created for you. If we use stock photos, you will also be granted license for that photo. However, materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design.


How many hours a month will my designer work?

With Penji you never have to worry about hourly billing or unexpected charges. When we promise “Unlimited” we do mean it. We work via design projects. When one design project is complete, we move onto the next one on your queue that same day.


Are you able to completely design iOS/Android Apps?

Yes, we can completely design a iOS/android app. Projects of this scale will take time and require extensive reviews, revisions, and approvals for each page.


Do you make canceling difficult?

No. You don’t have to write us a letter, jump through a hoop of fire, or go through 15 pages to find the cancel button. Simply tell your project manager or email us at support@penji.co. The only question we ask if “What could we have done better to keep you?”


If I refer customers to you, do I get something?

If you’re an existing customer and want to refer your friends to us, your friend will get a discount and you will receive a percentage of their recurring payment. Send us enough referral, and you get our service for FREE and also make a little bit of cash on the side.
Naturally, we also have an affiliate program should you be interested.


How many unique T-shirt designs can you do per month?

We can design anywhere from 20 – 30 T-shirt designs per month, assuming you’re responsive with feedback and approve quickly. If each design has variations or they’re Scalable designs, then we can easily do 50 – 100 unique T-shirt designs, assuming each variation is a unique design.


How do I get paid?

All affiliates and partners are paid twice a month via an approved method of receiving payments.


What’s your commission structure?

Our commission structure is multi-tiered. Commission starts at 15% for new members and increases with performance. More information are available for prospective partners. Please contact support for further details.


How do I become an affiliate?

If you’re interested in becoming an approved affiliate, please complete the application on this page and we will determine if we’re a good fit for one another.


If I refer customers to you, do I get something?

If you’re an existing customer and want to refer your friends to us, your friend will get a discount and you will receive a percentage of their recurring payment. Send us enough referral, and you get our service for FREE and also make a little bit of cash on the side.
Naturally, we also have an affiliate program should you be interested.


I didn’t use my account this month, can I get a refund for the month?

We only offer refunds during the initial trial period and under certain situations. Unfortunately we can’t refund due to inactivity.


I just got billed even though I canceled? What do I do?

Please contact support immediately if you were erroneously billed after cancellation. Your cancellation request will be time stamped and recognized on the date/time that you submitted your request. Should you be billed after that date, you will be eligible for a refund.


How do I cancel?

You can email support directly, message your project manager, or use the “Contact support” feature on the dashboard and request to cancel.


Do you accept check, cash, money transfer, or Paypal?

We do not accept check, cash, money transfer, or Paypal as methods of payment. At the moment the only accepted form of payment is a verified credit or debit card.


Why am I being billed on a monthly basis?

Penji operates via a subscription model. In order to receive the benefits of submitting design request whenever you want, for whatever you want, and as frequently as you want, a membership is required.


Do you make canceling difficult?

No. You don’t have to write us a letter, jump through a hoop of fire, or go through 15 pages to find the cancel button. Simply tell your project manager or email us at support@penji.co. The only question we ask if “What could we have done better to keep you?”


Am I locked into a long-term contract?

Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle free.


Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


My project is taking longer than expected. How can I expedite my project?

Talk to your project manager or email support. Chances are it’s a communication gap or your designer is waiting for information to complete your request.


Can you guys create a project in another language?

Yes as long as you provide the instructions in English and all of the content associated with the project.


I’m not happy with the quality of my designs. What do I do?

Speak to your designer and project manager immediately in discussions and/or email support right away. Your project manager will likely assign another qualified designer to your projects and monitor your projects more closely to ensure quality control. Our goal is to deliver a seamless experience and make sure you’re receiving outstanding value with Penji.


Are the fonts commercial free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.


How do I know my design are trademark and copyright free?

All of our designers are trained to check and double check resources, icons, images, and fonts used on your design for trademark and copyright infringement. So you can have the confidence to use your completed designs without fear of trademark or copyright infringement.


I need multiple variations for a design. How do I do that?

When creating your design project, specify that you want multiple versions of this design and your designer will deliver multiple drafts for you to review.


Are you able to completely design iOS/Android Apps?

Yes, we can completely design a iOS/android app. Projects of this scale will take time and require extensive reviews, revisions, and approvals for each page.


How many hours a month will my designer work?

With Penji you never have to worry about hourly billing or unexpected charges. When we promise “Unlimited” we do mean it. We work via design projects. When one design project is complete, we move onto the next one on your queue that same day.


Do I own the rights to all my designs?

You own all rights and licenses to all designs created for you. If we use stock photos, you will also be granted license for that photo. However, materials you provide to us are assumed to be licensed and owned by you. If you provide us with unlicensed materials to use, then we are not held liable for the rights of the final design.


I run multiple businesses. Can I use 1 account?

Yes, as a matter of fact, we built our online software to be easy and intuitive for you to create and manage design project for multiple businesses and brands. You can use Penji for yourself, your other businesses, or even your customers.


My project is taking longer than expected. How can I expedite my project?

Talk to your project manager or email support. Chances are it’s a communication gap or your designer is waiting for information to complete your request.


Can you guys create a project in another language?

Yes as long as you provide the instructions in English and all of the content associated with the project.


Do you sign NDA?

We do not sign NDA’s or any legal documents.


I’m not happy with the quality of my designs. What do I do?

Speak to your designer and project manager immediately in discussions and/or email support right away. Your project manager will likely assign another qualified designer to your projects and monitor your projects more closely to ensure quality control. Our goal is to deliver a seamless experience and make sure you’re receiving outstanding value with Penji.


How do I know my design are trademark and copyright free?

All of our designers are trained to check and double check resources, icons, images, and fonts used on your design for trademark and copyright infringement. So you can have the confidence to use your completed designs without fear of trademark or copyright infringement.


I run multiple businesses. Can I use 1 account?

Yes, as a matter of fact, we built our online software to be easy and intuitive for you to create and manage design project for multiple businesses and brands. You can use Penji for yourself, your other businesses, or even your customers.


Are there any hidden fees?

Absolutely no hidden fees. The package price is exactly what you pay on a monthly basis. All taxes and fees are included in that price.


I uploaded 10 projects. How do I tell you which order I want them done in?

Your projects are laid out in order on your dashboard. To change the order or re-arrange them, hover over the project card, and then hover over the option drop-down to reveal a menu. From this menu, you will be able to arrange projects in any order you want. Your designer will work on all your projects based on the order you assigned. If you’re having trouble re-arranging, no worries. Simply tell your project manager or designer, and they’ll do it for you.


What is the best way to submit a design project?

The best way to submit a design project is by going to https://app.penji.co and logging into your Penji dashboard.  As soon as you become a member with Penji, a team member will give you a call to walk you through Penji. You’ll be guided on how to create your first project, submit revisions, download your files, and communicate with your team.


Is there a way I can see an estimated time for a draft?

Yes. On your Penji dashboard, click on the project you want the estimated time for, and near the top you should see “Estimated time for 1st draft:…” This is the estimate for when your 1st draft will be delivered.


I run multiple businesses. Can I use 1 account?

Yes, as a matter of fact, we built our online software to be easy and intuitive for you to create and manage design project for multiple businesses and brands. You can use Penji for yourself, your other businesses, or even your customers.


Have you ever worked with Red Bubble, Printful, or any other POD platforms?

We’re very familiar with just about every POD platforms and their requirements. We’ve designed hot selling items for sellers using Merch by Amazon, Printful, Red Bubble, and many other platforms.


Besides T-shirts, what else can you design?

We can design anything from T-shirts, hoodies, pop-sockets, mugs, and ANY merch designs you need.


Are the fonts commercial free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.


How do I know my design are trademark and copyright free?

All of our designers are trained to check and double check resources, icons, images, and fonts used on your design for trademark and copyright infringement. So you can have the confidence to use your completed designs without fear of trademark or copyright infringement.


Have you ever worked with Merch by Amazon before?

Of course. A lot of our Print on demand customers are a part of Merch by Amazon community. We’re quite knowledgeable with both the community, Amazon, and the specific requirements for design.


How many unique T-shirt designs can you do per month?

We can design anywhere from 20 – 30 T-shirt designs per month, assuming you’re responsive with feedback and approve quickly. If each design has variations or they’re Scalable designs, then we can easily do 50 – 100 unique T-shirt designs, assuming each variation is a unique design.


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